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Returns and Complaints

If the product you purchased is defective, damaged, or does not match your order, we are happy to help you resolve the issue. Below is our complaint procedure:

Contact us using one of the available methods (contact form, email, or hotline). We are available Monday to Friday from 8:00 AM to 4:00 PM:
- Phone: +48 577 750 183
- Email: info@silray.pl
Describe the problem in detail and include any relevant information or documents, such as your order number, receipt, or invoice.
Response and instructions: We will reply to your request as quickly as possible and provide further instructions on how to proceed with the complaint.
Resolution: If your complaint is accepted, we will work to resolve the issue in the way that is most convenient for you. This may include a replacement product, a refund, or another form of compensation.

Complaint address:

SILRAY
Exu Media Sp. z o.o.
ul. Lindleya 16/218
02-013 Warsaw
Poland

If you have any additional questions regarding returns or complaints, please contact our customer service team at info@silray.pl.

We are here to assist you and ensure the highest quality of service.

We respect your privacy

We use cookies and similar technologies to remember your settings, present personalized content and ads, and provide social media features. We also use cookies to measure traffic and track how our website is used.

By default, only cookies necessary for the proper functioning of the site are enabled. Below, you can either accept all types of cookies by clicking 'Allow all' or refuse their use (except for necessary ones). You can also customize the cookies to your needs by selecting 'Customize Consents'. You can withdraw or change your consent at any time by clicking the 'Cookies Settings' link at the bottom of the page.

You can find details about the cookies we use, and the rules for processing personal data in the Privacy Policy.

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Here you can specify your preferences regarding the use of cookies, placed by us and third-party service providers, whose services we have added to our website.

This is computer data recorded and stored by the browser, which is necessary for the online store to function properly. These files are usually installed in response to your actions, including setting up privacy preferences, adding products to the cart, logging in, selecting payment methods, and pickup points. Although you can configure your browser to block or issue warnings about these files, doing so may prevent the site from functioning correctly. These necessary cookies do not store any personal data that could be used to identify you.

They allow us to personalize the website and remember previously selected settings. We or third-party service providers can set them up in case we expand the functionality of our store with various add-ons and integrations. Rejecting these files will not affect the proper functioning of the store, but some useful features will be unavailable to you.

They allow us to count visits and traffic sources. This enables us to analyze how visitors navigate our website and improve its performance. We can also track the popularity of our products and enhance our offerings. The collected data is completely anonymous and does not allow identifying specific users. If you do not allow these cookies, we will not know when you visited our site and will be unable to request your feedback on purchases.

The data used by the store software provider - Shoper S.A. - is used for analyses related to software development and to measure the effectiveness of advertising campaigns. This data is not linked with other information provided during registration and order placement. For more information, refer to Shoper cookies policy.

They allow for better customization of displayed advertising content to match your interests and promote our products on other websites you visit. Marketing cookies do not store personal data. They rely on the unique identification of your browser and internet device. Even without the use of marketing cookies, ads will still be displayed, but they will not be personalized based on cookie data.

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